Customer Privacy Notice

Jurisdiction for use
This site is intended for use only by those who can access it from within the UK.

Governing law
This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.

Accuracy and Validity of Information
Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, it is nonetheless supplied on an “as is” basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us.

Availability
Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum. In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Website Privacy policy
At Flex Financial Ltd, we look after your details carefully. We adhere strictly to the requirements under UK data protection legislation following the introduction of the General Data Protection Regulation (GDPR).

This policy describes how we collect, use and look after the information you provide us with when you use our online and mobile services and when we provide you with our products and services.

Please take a moment to read our Privacy Policy so you know what choices you have about the information we may ask you for. This policy may change from time to time so it’s a good idea to come back and read through it again when you get the opportunity.

Data Collection & Use
We normally collect your:

  • Contact information such as name, email address, mailing address, phone number;
  • Information on how you use our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site;
  • Information about your use of PRIMIS Mortgage Network services;
  • Other data, from time to time, for example now and again we might ask you to fill in a questionnaire, just so you can let us know how we’re doing.

Collecting this information helps us better understand what you need from us. We use it to offer you products and services that we think will suit you as your circumstances change, and to improve your browsing and service experience with us. The main uses of your data are:

  • To provide your services;
  • To provide you with service information and updates;
  • To provide access to privileged areas of the website;
  • To enable us to review, develop and improve our products, services and special offers;
  • To carry out market research;
  • To profile your usage and utilisation of our services;
  • To send you details of appropriate products, services, special offers and rewards;

When you apply for or use products and services supplied by us, you also agree to our General Terms and Conditions. These set out the purposes for which we may use your personal information, and to whom it may be disclosed. Please refer to our General Terms and Conditions for full details. A copy can be requested by emailing: enquiries@flexfinancial.co.uk

Sharing Data & Disclosure
We will not sell, rent or otherwise disclose your personal details to any third parties, except:

  • When required to do so by law;
  • In response to a valid legal request by a law enforcement officer, government agency or other regulatory authority;
  • When you have explicitly or implicitly given your consent.

Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Flex Financial Ltd uses cookies to make a link between you and the information you have provided to our website and therefore provide you with personalised content so that we can give you a better experience when you return.

Most web browsers automatically accept cookies, although you can choose not to. To ensure you get the best from our website, we advise that users keep cookies active on their machine whilst visiting our website. You can manually disable and enable cookies on your PC. The process will depend on your browser and is usually part of your ‘Security Settings’.

  • For further information about managing and disabling cookies, you can refer to your browser’s help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.

Facebook/Linkedin Pixel Tracking
We use the “Custom Audience pixel” of Facebook Inc and LinkedIn on our website and Facebook  and LinkedIn social media page. With its help, we can keep track of what users do after they see or click on a Facebook /LinkedIn advertisement or interact with our website or social media page(s). This enables us to monitor the effectiveness of Facebook and LinkedIn ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook/Linkedin. Facebook/LinkedIn can connect this data with your Facebook/LinkedIn account and use it for its own advertising purposes, in accordance with Facebook’s/ LinkedIn Data Policy which can be found at https://www.facebook.com/about/privacy/ and https://www.linkedin.com/legal/privacy-policy respectively. You can allow Facebook/Linkedin and its partners to place ads on and outside of Facebook/Linkedin. We may also use the data capture to market to you our services and remarket our content to you. A cookie can also be saved on your device for these purposes.

3rd party Links
Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.

Information Retention:
We will retain your information for as long as is needed to provide a service to you. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at enquiries@flexfinancial.co.uk.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Accessing Data:
You’re welcome to ask us what information we have about you, any time you like. This information will be provided to you free of charge, unless your request is viewed as either excessive or unfounded. Where we refuse to respond to a request, we will explain our reasons to you and you will have the right to complain to the ICO to contest this. We may also charge a fee to comply with requests for further copies of the same information.

We will ask you to confirm your identity before we administer your request. You can confirm your identity by sending us a copy of a suitable identity document such as a passport or driving license, plus proof of address. All information will be provided to you within 1 month of receiving the request and receipt of suitable identity documents.

If you’d like us to send your information, you can write to our team at the address below:

dataprotection@flexfinancial.co.uk

If any of the details we hold about you are incorrect, please let us know and we’ll amend them right away or if your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change by emailing enquiries@flexfinancial.co.uk

Marketing:
We may contact you for example, with updates to our services.

We may also, subject to your consent, use your personal information to contact you with information about special offers and rewards. Please don’t worry; your details won’t be shared with companies outside Flex Financial Ltd for marketing purposes without your consent.

Once you have given us the consent referred to above, from time to time we may contact you by mail, telephone, email, other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) or fax with information about our products and services.

If you’re already receiving information from us then don’t worry, you don’t need to do anything. We’ll assume that you’re happy to continue receiving information unless we hear from you.

In the unlikely event you no longer wish to receive such information from us, please let us know by emailing us at enquiries@flexfinancial.co.uk

Security:
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. For example personal information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel. However no method of transmission over the Internet or method of electronic storage is 100% secure, and while we take all reasonable precautions to protect your personal information, we cannot guarantee its absolute security.

We will not ask you for any account identification and/or authentication passwords or PIN numbers in an unsolicited phone call or unsolicited email, if you do receive unsolicited contact asking you for security information, please treat these with extreme caution. You are responsible for keeping your password and login details secure and you should not disclose them to anyone.

It is your responsibility to ensure that your computer is virus protected. Flex Financial Ltd accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.

Notification of Changes:
We may update this policy from time to time as our information practices are modified or changed. If we make any material changes to this policy that affects your personal information, we will notify you by emailing the e-mail address specified in your account or by means of a notice on this Site prior to the change. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Details:
If you have any comments or queries concerning the website or believe any information on this site is inaccurate or have any suggestions on how the content of this site could be improved, please contact us using the most convenient contact details below:

Telephone: 020 8133 6698
Email: enquiries@flexfinancial.co.uk

Address: 33 Henry Crescent, Rochford, Essex, SS4 1GU.

Post to us

33, Henry Crescent,
Rochford, Essex, SS4 1GU

Phone us

020 8133 6698

Email us

enquiries@flexfinancial.co.uk

Watch us

youtube.com/flexfinancial

Jotsan Shrestha
Jotsan Shrestha
14:32 23 Apr 20
Stephen was our first mortgage advisor when we bought the house. We were first buyers that time so everything was new for us and it was almost nerve recking to do everything by ourselves considering... our hectic work schedule. From day one we met, Stephen was very professional, thorough with his advice and helped us to secure a nice deal which were merely possible doing it ourselves. Now, without any hesitation we contacted Stephen as our current deal were about to expire. Despite of the pandemic situation, Stephen helped us to secure a much better deal and extremely faster than we could imagine. There are no words to express gratitude to Stephen and anyone in the situation that we were two years ago should contact him for stress free life.read more
Suzanne Kay
Suzanne Kay
13:40 14 Dec 19
What can I say, Steve is very professional and went above and beyond what I thought a mortgage adviser would do, supporting me from start to finish with getting my mortgage. He Always explained... everything simply for me to understand. He listened to my needs, and got the best mortgage that suited my situation perfectly, always ready to answered any queries I had, and ready to reassure when I was nervous. He made what would have been a daunting experience simple, giving me complete confidence with him. I’d definitely recommend this company highly!read more
Andrew Miller
Andrew Miller
20:10 11 Dec 19
With my own business, I was concerned what options I’d have available for re-mortgaging. I’d heard horror stories about self-employed mortgages, but Steve was able to secure me 7 viable providers... that would probably accept me. Then bingo, we were accepted with our 1st application and went through in about a monthread more
Alfie M
Alfie M
17:34 11 Dec 19
My family have used Steve about remortgage options and possible future move. Steve gave us excellent advice in a clear manner and one which we could understand without the Jargon. We are now fully... aware of our options and what we would need to do in advance should we decide to move. Thanks 🙂read more
Hannah Louise
Hannah Louise
07:56 10 Dec 19
Following our mortgage, Steve at Flex Financial arranged our protection cover. He gave up his Friday night to arrange this as it was the only time I was available. He understood my priorities, fully... explained all my options, costings (including working to my budget) in a friendly and professional manner. Would 100% recommend to all my family and friends.read more
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While we have made every effort to provide accurate information, the law is always changing and affects each person differently. This information is not a substitute for specific advice about your situation and we will not be liable to you if you rely on this information.

Flex Financial is affiliated with Beneficial trust and wills company Ltd of whom are members of the Society of Will Writers and Institute of Professional Willwriter’s. Our solicitors are also approved by the Solicitors Regulatory Authority.

Flex Financial Ltd is a company registered in England and Wales (company number 11061765 ) whose registered office is at Sutherland House, 1759 London Road, Leigh On Sea, Essex, United Kingdom, SS9 2RZ. Trading Address: 33 Henry Crescent, Rochford, Essex, SS4 1GU